DoD Announces Launch of Online Housing Feedback System

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The Department of Defense (DoD) announced today the launch of the DoD Housing Feedback System (DHFS), an initiative designed to enhance transparency and accountability in DoD privatized military housing. The new system allows active-duty Service members and their authorized dependents to submit feedback on their current leased unit, ensuring that their voices are heard and their concerns are addressed in a timely manner.

The system opens an additional, high-visibility communication channel for active-duty service members living in privatized military housing and their authorized dependents to submit public feedback related to the condition of their current housing unit and receive a response from their privatized landlord. The DHFS is intended to augment, not replace existing processes for submitting maintenance work order requests. Privatized military housing residents should continue to submit work order requests through their community's property manager or other regular channels to receive corrective action for maintenance issues.

The launch of this initiative is part of the department's ongoing commitment to improving the quality of life for our Service members and their families.

"The Department of Defense has a moral obligation to ensure that the spaces where our Service members and their families live are healthy, functional, and resilient," said Deborah G. Rosenblum, Acting Deputy Under Secretary of Defense for Acquisition and Sustainment. "This new feedback system is a critical step to ensuring transparent and timely responses to occupants' concerns and aligns with Secretary Austin's priority to Take Care of Our People. We are focused on putting our people's experiences at the very center of all the work we do."

The DHFS is now live and can be accessed at https://www.dhfs.mil. We encourage all eligible tenants to use this system to provide their valuable feedback and help us continue to enhance the quality of military housing. 

The DHFS home screen includes options to access official OSD / Military Department housing webpages that include web links where they can:

Submit a maintenance work order for repair directly with the landlord's property management office.
Initiate the dispute resolution process if unsatisfied with their work order experience.
Find a copy of the privatized housing Tenant Bill of Rights.
Locate contact information for the Military Housing Office and privatized landlord or their property manager.
Access the DoD Hotline website if there are concerns about retaliation for submitting feedback.
Directly supporting the Secretary of Defense's priority to take care of our people, the DoD provides approximately 250,000 homes for Service members and their families. The new feedback system will help improve installation conditions today and the quality standards Service members and their families deserve.

Earlier this year, the Department released its Resilient and Healthy Defense Communities (RHDC) Strategy, which will guide the Department's actions in the coming years to improve the built and natural environment on defense installations. Directly supporting the Secretary of Defense's priority to take care of our people, the strategy focuses on improving the quality of life for Service members, their families, and the DoD civilian workforce.