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Meet Amelia, the US Navy’s conversational AI tech-support tool

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WASHINGTON — The U.S. Navy will begin rolling out a conversational artificial intelligence program known as “Amelia” that’s capable of troubleshooting and resolving the most commonly asked tech-support questions from sailors, Marines and civilian personnel.

The full rollout, expected in August, is the latest step in the $136 million Navy Enterprise Service Desk venture, meant to modernize and consolidate more than 90 IT help desks into one central node. General Dynamics Information Technology announced it was awarded the NESD indefinite delivery, indefinite quantity contract in late 2021.

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