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DON Implements No Wrong Door Policy to Improve Victim Response

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Effective immediately, a victim who contacts a helping professional from any Department of the Navy (DON) victim care and support office must either receive services from that office or, with the victim’s permission, get a “warm hand-off” to the appropriate service provider.  This warm hand-off will include direct connection, introduction to the responsible staff, and follow-through to ensure the needs of the person seeking care are met.

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