On Monday, Feb 6, I went to the car wash on NAS Oceana. When I put 4 dollars worth of coins in the slot water started gushing out from the ceiling. I went to another stall and washed my car. After I was done I went to the N.A.S. Oceana Auto Hobby Shop to inform them of the stall and to get a refund.
The individual that I talked to by the name of Paul was very rude and raised his voice when he said he did not have the coins to give me a refund. After asking for his name, he was able to find and then refunded the $4. After that I contacted the MWR office to make a complaint and am expecting a return call from the Deputy Director or Director (as of Feb 8, neither Scott George or Vincent Spagnuolo have contacted me.)
Obviously it's not about the 4 dollars, my primary goal is to ensure that MWR staff are not rude to Sailors, family or vets. This is more so for the young Sailors that live in the barracks. Those are our benefits for serving in the military: Active, Reserve, Vet or family. It's odd that with the current mental health issues in the Navy, the MWR cannot get a grip on the fact that they are supposed to be there for morale, welfare and recreation.
If you have any complaints about the MWR Auto Hobby Shop on N.A.S. Oceana, you can call them at the contact below. You can also contact me if you wish via the contact form.
MWR Oceana - (757) 433-2560
Director: Scott George
Deputy Director: Vincent Spagnuolo
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