VA watchdog finds nearly a million calls from vets seeking care had key tracking data missing

[Tony]

This is atrocious!

The wife of one veteran wanted her husband to be evaluated, fearing his cancer may have spread, and sought a radiology appointment last year with the Department of Veterans Affairs.

She made “multiple phone calls that went to voicemail,” last March and received “no follow-up within the promised 24 hours,” according to the VA’s chief watchdog.

That incident is just one documented by investigators with the VA’s inspector general’s office who are trying to get to the bottom of a longstanding complaint from the nation’s veterans: They can’t get through to their health care providers on the phone.