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CFL/ACFLs - 22 JAN 25

Tony
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Tony

Tony

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CFL/ACFLs,

Physical Readiness Program (PRP) Office Integration within the MyNavy Career Center (MNCC). Beginning 1 February 2025, The Physical Readiness Program (PRP) Office is updating its customer service processes and procedures by transitioning initial contact via the MyNavy Career Center (MNCC) for a modern call center experience with improved communication solutions accessible for Sailors 24/7 around the globe.  

Current PRP & PRIMS Help Desk will become the MNCC Tier-2 Help Desk within eCRM for PRP policy and PRIMS issues to answer questions the MNCC Tier-1 personnel cannot. 

For additional information, please refer to the PRP Integration with MNCC - FACT SHEET.

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      CFL/ACFLs - 21 May 25

      CFL/ACFLs, As a reminder, the PRP Office no longer assists with placing Sailors in transfer status in PRIMS, except in a few case-by-case circumstances. Per PRP Guide-7, CFLs and ACFLs are responsible for ensuring members are placed in transfer status before they detach from their current command. If a Sailor arrives at a new command without being placed in transfer status, CFLs and ACFLs must make every effort to contact the previous command’s CFL, ACFL, CO, XO, or CMC for assistance. If contact attempts are unsuccessful, please provide documentation of these efforts along with your transfer assistance request to askmncc.fct@navy.mil. Please note that this responsibility lies with the CFL/ACFL, not the member. Additionally, CFLs, please ensure that your command’s contact information—including an updated email and phone number—is current and accessible for other CFLs and ACFLs seeking assistance.
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