Veterans and their families say ID.me locked them out of disability payments and emergency assistance

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ID.me, a company founded by a former Army officer, has been blocking hundreds of veterans from accessing benefits and getting other crucial help, according to an investigation by Insider.

The startup offers an identity-verification service that promises to help agencies across the US root out fraud. While ID.me and many of its customers say the company has successfully done this, the technology has also hindered people's access to government support.