Jump to content

WebTA Automation Key to Vast Improvements for Navy College Program


Tony

Recommended Posts

VIRGINIA BEACH, Va. (NNS) -- The first year of the Navy College Program’s (NCP) Web Tuition Assistance (WebTA) automation feature, allowing virtual processing of TA requests has been not only a resounding success, but has proven the key to system-wide improvements. “Using WebTA automation to virtually process more than 65,000 funding documents has been just the start,” said Navy Voluntary Education Director Ernest D’Antonio. “The time saved through WebTA has allowed our staff to increase counseling calls by 28 percent and decrease abandoned calls by 85 percent in FY17, down to four percent in FY18 – which is significantly better than industry standards.”

According to Elizabeth Baker, supervisor for the Navy College Virtual Education Center (NCVEC), the increased time available for Sailor counseling has allowed her staff additional time to introduce new technology. “Our individual counseling has expanded to virtual face-to-face via SKYPE for Business through webcams on non-government computers,” said Baker. “We received feedback that our customers wanted the option of personalization for the NCP counseling experience, and we can now do that via screen-sharing, putting a face with a name.”

Although not a total solution, WebTA could potentially process 75 percent of all TA applications by the end of the year. “We hand-process some applications for quality assurance purposes,” added Baker. “To date, 126 schools have uploaded courses, but some schools are constantly adjusting their course catalogs, and may not yet have uploaded every single course they offer. The lion’s share of schools benefit from the speed of virtual processing for payment.” “We’re constantly refining and making improvements to Voluntary Education” added D’Antonio. “Our goal is to have all schools receiving TA payments to have their individual courses uploaded and have their entire degree plans in the system as well.”

Aviation Structural Mechanic 1st Class Sherill Espinal, instructor at the Naval Air Technical Training Center’s AM schoolhouse, said that she has noticed numerous improvements to the Navy College Program. “WebTA has significantly reduced the time and effort it takes to get my TA requests approved,” said Espinal. “The new Navy College self-service model has freed Sailors like myself to move through the entire VOLED process from start to finish more quickly.” 

To benefit from WebTA automated processing, Sailors must meet a few conditions:
All Sailors must have a degree plan on file from the school they are attending.
First time TA users must have completed both the Navy TA Interactive Multimedia Instruction and Navy Virtual Counseling 101 training. This is a one-time requirement.
All service members must be counseled by a NCVEC counselor or an OCONUS Navy College Office counselor. Counseling must re-occur at each new level of education being pursued (e.g. AA, BS, MS).
All grades for previous TA funded courses must be reported and the service member cannot owe any funds to the Navy.
When completing their WebTA application, service members must use the catalog information as uploaded by their school into the My Education portal.

Navy College staff are always seeking feedback about the VOLED program. The link to the new NCP customer service opinion survey is: https://www.research.net/r/NCVEC_CSAT_SURV_V2.

More information can be found by visiting the Navy College Program website: https://www.navycollege.navy.mil/index.htm including how to start the education process, complete required training, submit a Help Request through the NCVEC, initiate a Live Chat session, or review knowledge management articles. The NCVEC can be reached toll free by calling 1-877-838-1659; DSN 492-4684, Monday-Friday 7 a.m. - 7 p.m. EST. An additional program, the United Services Military Apprenticeship Program (USMAP) works closely with the Department of Labor to provide nationally-recognized apprenticeship programs that result in journeyman-level certificates of completion for members of the Navy, Marine Corps, and Coast Guard.

For more information about USMAP or to register for an apprenticeship, visit https://usmap.netc.navy.mil/usmapss/static/index.htm.  The WebTA automation feature is part of the Manpower, Personnel, Training and Education (MPT&E) Transformation, a modernization effort that will overhaul the way human resources (HR) services are provided to all Sailors, their families, and future recruits.  Over the next several years, the Transformation will change how services are offered throughout a Sailor's entire "Hire-to-Retire" life cycle, by streamlining processes and systems to improve the speed, accuracy, and quality of HR services.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Who's Online   0 Members, 0 Anonymous, 33 Guests (See full list)

    • There are no registered users currently online
  • Latest Posts

    • Tony
      The FBI has contacted a Navy veteran, Richard Osthoff, as part of an investigation into embattled Rep. George Santos and a GoFundMe campaign to raise money for Osthoff's sick service dog. Osthoff confirmed the call from the FBI, and sources familiar with the matter confirmed the nature of the investigation -- which adds to the growing list of legal issues and controversies Santos, R-N.Y., is facing.
    • Tony
      CLASSIFICATION: UNCLASSIFIED//  ROUTINE  R 031617Z FEB 23 MID200080706682U  FM CNO WASHINGTON DC  TO NAVADMIN  BT  UNCLAS    NAVADMIN 025/23    MSGID/GENADMIN/CNO WASHINGTON DC/N1/FEB//    SUBJ/ORDER TO UPDATE NAVY FAMILY ACCOUNTABILITY AND ASSESSMENT SYSTEM  PERSONAL CONTACT INFORMATION (MARCH 2023)//    REF/A/DOC/OPNAV/23OCT14//  AMPN/REF A is OPNAVINST 3006.1 CH-2, PERSONNEL ACCOUNTABILITY IN CONJUNCTION  WITH CATASTROPHIC EVENTS.//    RMKS/1.  This NAVADMIN announces the semi-annual requirement for all Navy  uniformed and civilian personnel to update/verify their personal information  in the Navy Family Accountability and Assessment System (NFAAS), per  reference (a), no later than 31 March 2023.  If a record has been updated  in the system between 1 October 2022 and 31 March 2023, that record is  considered validated for the 31 March 2023 deadline.      a.  NFAAS is the system utilized by the Navy to account for personnel and  their families during widespread natural or man-made disasters.      b.  Accurate contact information of personnel and family members is  required to facilitate a quick and accurate muster of personnel in affected  areas.    2.  Applicability.  This message applies to all Navy uniformed personnel  (Active Duty and Reserve), Navy civilians (both APF and NAF), and Outside  Continental United States (OCONUS) contractors.      a.  It is mandatory for all uniformed personnel, and all categories of  their dependents to update and verify contact information.      b.  It is mandatory for non-bargaining unit civilian employees to update  their contact information.  Providing dependent's information is voluntary  but highly encouraged.  Failure to provide dependent information may impinge  on receipt of potential benefits, if applicable.      c.  It is mandatory for all OCONUS contractors, and all categories of  their dependents to update and verify contact information.      d.  Bargaining unit civilian employees are highly encouraged to provide  their contact and dependent information on a voluntary basis, until union  notification and subsequent impact and implementation bargaining takes place  (when applicable).  Providing contact information is critical in providing  support to DON civilians and their dependents during a disaster and the  subsequent recovery period.    3.  Echelon 2 Commanders, Region Commanders and Region Personnel  Accountability Representatives will ensure widest dissemination of this  notice to all subordinate commands, tenant commands and detachments for  action, as required. All Commanding Officers (CO)/Officers-in-Charge (OIC)  will ensure 100 percent compliance for mandatory personnel.  COs/OICs shall  contact pertinent Human Resources Offices to request notification of  applicable unions and OCONUS contractors (must provide associated  Unit Identification Code (UIC)).    4.  In addition, each command shall institute policies requiring personnel to  review/update their NFAAS data as standard practice during check-in and check  -out.  A tool is available in NFAAS to allow Commanding Officer  Representatives (COR) to "pull" personnel into their UIC.  In the event of  permanent address or contact information changes:      a.  Uniformed personnel, OCONUS contractors, and/or their dependents are  required to update NFAAS.      b.  Civilian non-bargaining unit employees are required to update NFAAS,  and their dependents are highly encouraged to update NFAAS.      c.  Civilian bargaining unit employees and their dependents are highly  encouraged to update NFAAS.    5.  To update contact information, access the NFAAS website  at https://navyfamily.navy.mil/.  Login and update member  information under the "My Info" tab, "Contact Information" section, and  sponsor's work location information.  Update family member information under  the "My Info" tab, "Family Member Info" section.  Edit member and family  member information as necessary and verify as current.  Personnel are  required to input their physical address; PO/APO/FPO addresses are not  authorized.  Additionally, users must ensure a Cell Carrier is selected from  the applicable drop-down list.  All family members enrolled in the  Exceptional Family Member Program must be identified as such.    6.  NFAAS can also be accessed from any mobile device web browser.  All  personnel are encouraged to download the latest version of the NFAAS mobile  app, which provides cognizant resources, checklists, preparation guidelines,  etc.  The app also provides a link to the mobile version of the NFAAS  website.  Although the app uses the same URL address as the NFAAS website,  when accessed via a mobile device, the site will be optimized to allow easy  viewing and navigation.  To ensure NFAAS notifications are received via the  app, go to the dashboard, select "Settings" and ensure the "Receive  Notifications" option is enabled.    7.  CORs can verify personnel update status using the Reports tab in NFAAS  and selecting "Address Information Update Status Roster Report by UIC."  Column K contains the date contact information was last updated.    8.  Points of contact:      a.  NFAAS Help Desk at paas(at)navy.mil.      b.  NFAAS Program Manager, Ms. Terenda Ruffin, at (202) 207-4402  or via e-mail at terenda.b.ruffin.civ(at)us.navy.mil.    9.  This NAVADMIN will remain in effect until superseded or canceled.    10.  Released by Vice Admiral Y. B. Lindsey, Commander, Navy Installations  Command.//    BT  #0001  NNNN  CLASSIFICATION: UNCLASSIFIED//
×
×
  • Create New...
Forum Home
www.NavyAdvancement.com
Boots | Navy Patches
Serving enlisted, veterans, spouses & family